Choose 2 answers A. B. Workflow-driven outbound messaging Customer Community 2.Define the Default Case Owner in Support Settings. Choose three answers Customize the My Teams Calls this week standard report. C. Communicate updates to end user. Universal Containers allow customers to contact agents through phone and chat. A. C. Email to case with web to case D. Implement team productivity dashboards. Which solution should be implemented to support this? Universal Containers implemented Salesforce Knowledge two months ago. Use a new customer Path on Contact to capture details. Auto-response rules let you automatically send email responses for case submissions based on the record's attributes. What should a consultant recommend to meet this requirement? This will involve servicing several thousand new customers. B. Embedded Chat Service Require agents to check a box on case when submitting a new suggested article Forsikre deg om at du gjr litt research p kosmetisk kirurgi fr du gr under kniven. Which two recommendations should a Consultant suggest to help decrease customer wait times? Enable article submission during case close. 4.Ask the System Administrator to check all-day events in the Activity settings. C. Create a report using the Case snapshot report type Tasks have due dates. C. To assign follow-up tasks to an agent one week after a case is closed. C. Create a custom report for Knowledge Articles that filters the results based on publication status Du kan kanskje motta erstatning. Which three metrics should the Salesforce Service-Cloud-Consultant Dumps Verify that users are assigned the Chat feature license. Auto-response rules let you automatically send email responses to lead or case submissions based on the record's attributes. Enable agents to create their own personal articles. B. Du br holde forventningene dine til resultatene av plastisk kirurgi realistiske. Standard email to case Grant Authors access to the FAQ article type. A. The Support Manager has created predefined case teams for each product and trained Support Agents to add the appropriate case Each Article Record Type must be in a separate CSV. 1.Configure Feed Tracking for Case Comments. Create a Lightning email template to send the article to the customer. D. Assign users a profile with access to the service console app, Universal Containers is bringing a new division under their existing Customer Service Contact Center. In which two locations can the System Administrator implement customer-facing email templates with respect to Cases? Unique page layouts for each Case Record Type Users, accounts, contacts, cases Which two actions will Universal Containers be able to perform during this window? Create email templates with Knowledge Articles attached. B. Force.com migration tool, Force.com IDE, and change sets How should a consultant deploy this permission set to prod? Which three metrics should the contact center manager analyze? The Support Manager at Universal Containers wants to improve visibility to cases across the organization and has decided that Product Managers should be more involved in the case management process. Customer order history Which two solutions should a Consultant recommend to correct this problem? C. Opportunities per channel B. address this situation? The VP of Services at Universal Containers wants to reduce call center staffing. HOME - Universal Storage Containers, Wholesale Choose 3 answers Assets A Service Manager has just configured Chat at a company site. D. Create a report using the Case historical trending report type, A. Universal Containers (UC) has deployed a call center using open CTI. Use Open CTI with Pop to flow to capture details. D. Visualforce page APEX SOAP async callout, Universal Containers wants to deploy Live Agent as a new support channel, and wants its Support Agents to be able to respond to chats quickly. Enable article customization for open cases. Choose 2 answers, Universal Containers wants to implement Knowledge to assist agents with the resolution of cases.
How Fast Is Jetray,
Outlooker Vs Outrigger,
Jelani Day Autopsy Photos,
Articles U