You can still use it in business emails, but its best to use this when youre looking for a more conversational tone with the recipient. It shows that you represent a larger organization rather than offering your own apologies. In these cases, thank you for your patience sounds sarcastic, so you should probably avoid using it. Choosing the right words shouldn't be your limitation! Feel free to come to us if you have any issues with the product we delivered. If the fault clearly lies with the other party for failing to respond [adequately], I suggest not including an apology at all, since this may easily be taken as sarcastic. Apologies for making you wait. thank everyone for their understanding. I sincerely apologize for the long wait. We have remedied the situation and reimbursed you for your trouble. Im very sorry about the wait. Now, we say thank you to make the message feel more positive from the start, which helps when delivering emails. Its only appropriate to use this phrase in an email when you are able to provide whatever the recipient wanted in the first place. Oh, Im so sorry! sorry i kept you waiting. So I'm voting to close because it's not really about language at all. "That's OK, I'm not in a rush. Take the opportunity to fix the problem or mistake and rebuild broken trust. It's much more confident and suggests that you appreciate someone for waiting for you. Do these sentences have exactly the same meaning and are both used when we come back after keeping someone waiting for a long time? Sorry to have made you wait. + Read the full interview, Michel Vivas, Senior Technology Officer, TextRanch is amazingly responsive and really cares about the client. It again allows us to take the blame for making them wait. This gives me more confidence that the context will be correct, which is hard to trust with auto-correction apps", A real person editor is much2 better than a software editor. Sorry to keep you waiting or Sorry for keeping you waiting ? 11 Other Ways to Say "Sorry to Keep You Waiting" Sorry about the wait Not so good. sorry to have kept you waiting Thank you for your patience. I appreciate your patience with this problem. Using didnt here implies that the wait is over. I meant to respond right away and only just realized I never replied. I apologize for the long wait. I love your idea and have attached more information about how I think I can help. "Sorry to have kept you waiting" is a great alternative in formal emails. , [](https://eikaiwa.dmm.com/uknow/questions/50289/) More formal way of saying: "Sorry to bug you again about this, but ", Improving the copy in the close modal and post notices - 2023 edition, New blog post from our CEO Prashanth: Community is the future of AI, Formal way of saying "when you are in need", A more formal way of saying "pointing out". I wasnt sure how to go about finding the correct sources to give to you. Appreciate you sticking with us is slightly more informal. OP's bug is informal/slangy, and shouldn't be used unless you know the other party very well, but in most other contexts it should be fine to say "Sorry to trouble (or bother) you again". Thats why thank you for your patience is the best choice. We could have intended to message them sooner, but something might have prevented us from doing so (or we might not have been ready to reply). It's important to be honest about what caused the delay in the first place. And using a question gives the benefit of a doubt that the person is (probably) very busy, they need to prioritize, the request just got buried under other work, and they may not understand the urgency or the importance of the matter to you. No one should have to wait for you, but they have. Improve your English! I didnt know where to go to find the information that you were seeking. Apologizing can repair the damage caused by a long wait time. Like us on Facebook by clicking the like button below: Share TextRanch on Facebook by clicking on the button below. Sorry to have kept you waiting is a great alternative in formal emails. Nov 18, 2017. To "keep . I'm sorry having kept you waiting so long. We are a team of experienced communication specialists. Lowest prices Up to 50% lower than other online editing sites. Whatever you write use your own words and it must feel sincere. I'm sorry for keeping you here all night, abby. English - England. I will continue the drafted email down below. ", Human understanding of the context. 1 It shows that you regret leaving them in the dark and would like to apologize before offering a solution. ", Excellent, I truly loved this textRanch for quick revision. sorry for the holdup. Dont leave us just yet! [](https://eikaiwa.dmm.com/uknow/questions/50289/) Love the feedback from the editor. thank you all for being so patient. You can use this phrase to show that their wait is over or that they might have to wait a little more. We hope that youll be able to accept these files, even if they are slightly later than expected. How do you apologize for keeping waiting? - TeachersCollegesj 1. Apologies for the long wait. Appreciate you sticking with us is slightly more informal. English Language & Usage Stack Exchange is a question and answer site for linguists, etymologists, and serious English language enthusiasts. "Sorry for the long wait." If you are paying for this service or for support (which you may not be), I wouldn't worry about apologizing for requesting it, especially if your previous request was not attended to. I really appreciate you being patient with me while I figured this out. [Grammar] - Problems with LET | UsingEnglish.com ESL Forum Its not as effective as sorry to keep you waiting. So, stick to informal contexts when using this phrase. Sorry for keeping you waiting. We are still having difficulty with X. Sorry for keeping you waiting for so long I apologize for keeping you waiting. Did the Golden Gate Bridge 'flatten' under the weight of 300,000 people in 1987? I appreciate you sticking with us. Is there a weapon that has the heavy property and the finesse property (or could this be obtained)? Reply to all inquiries or information sent in the original email. However, the tense is different. I appreciate the help I've received to date; however I am still having one issue that has not been resolved "Following up" is generally considered a polite way to approach lack of response or resolution, especially in a business context. 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