I've been with @GetSpectrum @Ask_Spectrum for multiple years. I hate your company so much. Latest outage, problems and issue reports in social media. When we replace a pole or lines of Spectrum fall off a pole, we don't know who to call. $55 in monthly increases over less than four years. So, the bigger question, why does it keep happening? If there are any issues or questions surrounding the order for Fiber and you're not receiving any specific information from the Buried Wire Center, feel free to call us or chat with us and we can review the order details. @Ask_Spectrum I called that number - they refused to help - and hence I am looking to leave spectrum and go elsewhere - such bad customer service!! Just select Xfinity support and you will be able to speak with the next available specialist. When homeowner Jacob Fisher discovered that a Time Warner cable technician had run his neighbors Internet cable into his yard, Fisher created a video. @Ask_Spectrum youre going to be refunding customers who have been experiencing an outage all day, right? Using an Ohm Meter to test for bonding of a subpanel. The third picture shows two boxes and more wire tangles. Shortly thereafter, that video went viral at more than 2 million views. @danii @_JSplash @GetSpectrum I'm in Orlando too I just got upgraded from 75 to 100 for ATT the same price. Click that or follow this link: https://comca.st/3dmD3n4. Verizon service typically comes in underground, he said. If you don't fix what is - again, I emphasize - YOUR SCREWUP in the next few days @GetSpectrum, I will literally be unable to work because of you. Can you please send Xfinity Support a private message using our peer to peer chat service by clicking on the chat icon in the top right corner of the page? 10-month-old dead thread now being closed.. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. If you are having issues, please submit a report below. With our new Xfinity support direct messaging, you do not need to input the name of a person. Just watch out for your own sprinkler systems. Cable installation, exposed wire, and repairs FAQ, Report unburied cables, exposed wires, or downed lines, Have AT&T service? Why does this exterior paint keep blistering? An underground cable line normally brings Xfinity services to your home. Report unburied cables, exposed wires, or downed lines - AT&T Who has the worst service. They can resolve the problem. ET. Need for water pressure regulator when increasing supply line. How to Avoid Utility Lines When Digging in Your Yard - The Spruce Type your message in the text area near the bottom of the window. If that doesn't work, look around on the internet and see if there is a telephone number for unburied or exposed cables for your service provider. This **** goes out MULTIPLE TIMES a day! He gives free estimates, but because you have already supplied pictures, he has all the information he needs. ^JC, We are glad that this working and apologize for the inconvenience. If you have questions about Spectrum Mobile, visit Spectrum Mobile Customer Support. Add a comment. Having an electrician clean that up is the safest step, and for the cost of calling in someone for that, you could probably get the whole job done and have complete peace of mind that you arent making any mistakes. Who Is Responsible For Low Hanging Cable Lines? -HB, I understand the frustration that issues on the account can cause. ', referring to the nuclear power plant in Ignalina, mean? How do we safely remove these without getting electrocuted? A $15 a month increase for Internet that works when it wants to, buffers constantly, and has the worst customer service Ive ever experienced? So we checked and discovered she may have to pay for the repairs, unfortunately. To send a "Peer to Peer" (private) message: Click "Sign In" if necessary Click the "Peer to Peer chat" icon Click the "New Message" (pencil and paper) icon Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. STOP WITH THE EMERGENCY ALERT SYSTEM!! Just be careful when digging it up since they are also easy to damage and they'd likely charge you for the repair. I can assist with researching the status of the pending cable drop fix ticket, or submit one if needed. For 24 x 7 technical support, account or billing assistance, visit Spectrum Customer Support. ET. First, call the service provider's phone number listed on your bill. Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. Please Follow/DM your account information and or your address and phone number so that we can access the account and review. One box was for phone service, the other for cable. power is back on but no internet. Call our Buried Wire Center at 800.924.9420 Monday through Friday between 8:00 a.m. and 6 p.m. However, if you want to really clean up the mess above that, the power-carrying wire and the abandoned cable and phone lines are pretty close together, and youd need to be working on a ladder. "Signpost" puzzle from Tatham's collection.
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