What all this means is there is not an absolute right to a repair, replacement or refund. Should your product be defective or if it does not conform with the contract of sale, you can choose to make a claim under UK consumer law, the Apple Limited Warranty or the optional AppleCare Protection Plan or AppleCare+ (whichever is applicable). It's typically in the low thousands however there are many caveats to that , including climatic and general charging techniques. Since the OP stated it was a second-hand purchase it most likely won't be Apple. What exactly does this mean? However, past the first 6 months of ownership the burden of proof is upon you to provide the seller proof that the fault was there from day 1. I'm sure they have their own T&Cs too that will restrict its usage to a particular set of scenarios, but I expect most of which will covered. Registered charity number 279057 VAT number 726 0202 76 Company limited by guarantee. 1-800-MY-APPLE, or, Sales and A reader tells me about a dispute with Currys over a TV bought four years ago. Apples site talks about the below UK consumer law. Scan this QR code to download the app now. You must offer a full refund if an item is faulty, not as described or does not do what its supposed to. Contact the Citizens Advice consumer helpline on0808 223 1133 if you need more help - a trained adviser can give you advice over the phone. To start the conversation again, simply It is out of the 1 year limited warranty that Apple offers to all their products. In accordance with a law known as the Statutes of Limitations, consumers have this right for six years in England and for five years in Scotland. No problems so far. This is very different from what you describe. There isnt a 6 year warranty rule. Its important you look out these words if you bought it second hand or were given it as a gift. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Repair or replacement outside country of purchase, 90 days from date of purchase for all Apple products, purchase of AppleCare+ for Mac- or Apple-branded display, Apple TV or Apple Watch Edition, iPhone, iPod, Apple Watch, Homepod or Apple- or Beats-branded headphones. Each one is different, but they tend to be useful if: It may be easier to get your money back, a repair or replacement without using your warranty or guarantee. Any defect or non-conformity of goods with the contract which becomes apparent within 6 months of delivery are presumed to have existed at the time of delivery. MichelPM, call We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Looks like no ones replied in a while. any proposed solutions on the community forums. You can also usean online form. Apple Products and Consumer Laws in the United Kingdom As I am beginning another semester in September at uni, so it would help allot if the battery was back to how it was. Apple may provide or recommend responses as a possible solution based on the information Only issue you may have is it's the seller of the product that's responsible, so if you bought off ebay private listing / private seller you're out of luck I believe or so Apple retail informed me with an iPhone (to go back to mobile provider) or laptop I had issues with. Apple disclaims any and all liability for the acts, My manager almost always refused to replace the customer's faulty iPhone unless they brought the proof that the defect existed on delivery (excluding, of course, the customers who had bought into the optional extended warranty). Has Brexit put your consumer rights at risk? Take 3 minutes to tell us if you found what you needed on our website. The little-known EU law that gives you a free 6-year warranty - the You are using an out of date browser. You must refund the customer within 14 days of receiving the goods back. "An Apple certified technician tells me that my logic board is broken. It should be noted in the first year giffgaff are also statutorily responsible as the Apple warranty is only ever non statutory. Your Hardware Warranty - Apple We operate as a form of "legal triage" where commenters can guide posters towards resolving issues themselves or towards an appropriate professional. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. I want to know if anyone in the UK has successfully got their laptop repaired through the above law with Apple. The same for another store I worked at too. When you purchase Apple hardware products, you will also receive coverage from the Apple Limited Warranty. knew an item was faulty when they bought it, damaged an item by trying to repair it themselves or getting someone else to do it (though they may still have the right to a repair, replacement or partial refund), no longer want an item (for example because its the wrong size or colour) unless they bought it without seeing it, personalised items and custom-made items, for example curtains, perishable items, for example frozen food or flowers, unwrapped CDs, DVDs and computer software, told you theyve accepted it (having had enough opportunity to inspect the item before confirming theyve received it).
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