The following documents make up your contract for these services: - the BT Business Services Telephone Service Phone Calls and Lines (PSTN, ISDN, Featureline, Featureline Compact, Embark and Featureline Corporate) Schedule to the General Terms which you can find below; say otherwise in your other contract documents; or . You can always sign up with a new provider in anticipation of your scheduled end date. Broadband only, but superfast! BT Cancellation - BT Business Community - BT Broadband Look under "If You Have Changed Your Mind" in that article. The following documents make up your contract for BT Cloud Phone Service: - BT Cloud Phone Schedule to the General Terms; - the RingCentral Development Platform Annex; RingCentral Development Platform Annexto the BT Cloud Phone Schedule and Cloud Work SchedulePDF 154KB. If not, you do have another option: VoIP. You can only currently use a system that runs over the internet and is not dependent on a phone number. BTnet Express From 50Mbps Ideal for smaller businesses It's a BT business account. If you've lost all incoming and outgoing calls, reboot the firewall and your phone system. It also improves your employees health and safety, & on-site security. Discover wholesale, strategic digital transformation, designed for your business and its wider goals. If you changed providers under the older system, youll be relieved to know that these days, you dont need a migration authorisation code, also known as a MAC code. This depends on a number of factors, so we can't give you an exact timeframe, however you should expect to receive this usually within 7 days of your full service going live . Please click on the links below for information on GDPR, our privacy policy and your compliance obligations: GDPR clause for existing customers (pre 25 May 2018) and FAQs and Product Info. Application for Cottage - & Small-Scale Industry License. Of course, the new provider doesnt have to accept this request - but its typically in their best interest to do so. Full Fibre can be installed sooner but this depends on Engineer availability and the level of infrastructure available at your property; well show the available dates and time slots in the order journey. How to leave Call us on 0800 783 1401 to leave BT. In addition the following documents may also apply: Solution Terms for 4G Public Wifi in BoxPDF 182KB, Solution Terms for Additional Network EquipmentPDF 175KB, Solution Terms for BlackBerry for BusinessPDF 168KB, Solution Terms for Complete MobilityPDF 124KB, Solution Terms for Connected VehiclePDF 168KB, Solution Terms for Customised AppsPDF 165KB, Solution Terms for Lone Worker from EE (Peoplesafe)PDF 169KB, Solution Terms for Lone Worker SIM Only Service PlanPDF 144KB, Solution Terms for Mobile Device ManagementPDF 135KB, Solution Terms for Mobile Secure Data Management (Jamf)PDF 136KB, Solution Terms for Mobile Voice VPNPDF 166KB, Solution Terms for On-site Support (Employees Transferring)PDF 159KB, Solution Terms for On-site Support (No-Employees Transferring)PDF 153KB, Solution Terms for Samsung Knox for EnterprisePDF 216KB, Solution Terms for Service Add-OnsPDF 268KB, Solution Terms for Service Relationship ManagementPDF 371KB, Solution Terms for 4G Office Signal Assist(PDF 128KB), Solution Terms for Signal BoosterPDF 103KB, Solution Terms for Tailored End to EndPDF 360KB, Solution Terms for Tailored Set UpPDF 256KB, Solution Terms for Total Resource (Employees Transferring)PDF 390KB, Solution Terms for Total Resource (No Employees Transferring)PDF 381KB, Ofcom General Condition 1.3 Additional InformationPDF 138KB, Ofcom General Condition 1.3 Additional InformationPDF 128KB, For IT Services, these General Terms will applyPDF 266KB, IT Services Annex to the Purchased Equipment SchedulePDF 179KB, Business Review Consulting SchedulePDF 165KB, Collaboration Adoption Service SchedulePDF 266KB, Design and Implementation SchedulePDF 209KB, iNlife Managed Security SchedulePDF 227KB, Network Assessment Service SchedulePDF 169KB, Service Delivery Management SchedulePDF 161KB. Are there User Guides for setting up and using my device? BT Business Terms and Conditions Our contracts are set up into three main parts to make it easy for you to understand. 9.95 hub delivery charge and 10 broadband connection charge applies. Further related information can be found onBT Global Services Terms and Conditions page. BT Cloud Voice combines the features of a traditional phone with the flexibility of the cloud. This one can be tricky to prove, however. If you're looking to leave BT, our experts are online Monday - Friday 08:00 - 18:00. To substitute a product on your order with a different product, we . Well fix your broadband, phone line, email and all Cloud Voice services. Material changes to your contract will be set out below: There are currently no notifications for material changes to your contract. All calls or texts charged as per your BT Business Mobile plan. Cancellation fees if you leave your contract early Your digital phone line will not be compatible currently with restaurant and takeaway systems used to remember customers details or previous orders on the back of a telephone or online order. If you can't find your terms listed here, please refer to the Legacy dropdown below. we provide you with a different set of standard terms. The following documents make up your contract for Cloud Work Service: - Cloud Work Schedule to the General Terms; - RingCentral Development Platform Annex to the BT Cloud Phone Schedule and Cloud Work Schedule; - if applicable, the Cloud Work Contact Centre Annex to the Cloud Work Schedule; Cloud Work Contact Centre,Annex to the Cloud Work SchedulePDF 229KB. We have up to 3 months from the time your order is placed to fulfil your expert set up order, and it is offered free at our discretion. If after 10 days from the start of your service your speed is regularly at or below this speed, you may contact BT and BT will try to fix it. Use our Business Connectivity checker to see what broadband and ethernet options are available to your business. Because your new number will be internet based you can take your number wherever you go, youd simply need to inform us when and where you move to. Although when I speak to business customer services, the service is great, but unfortunately the broadband connection itself has been slow and dropping several times a day, and has been significantly worse over the past few weeks. Click OK to accept cookies and continue. See your terms and conditions for more information found atbusiness.bt.com/termsunder the IP Communications heading.
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